Terms & Conditions

By placing an order with MOIRE, you acknowledge and agree to the following terms:

• Made to Order: Most MOIRE articles are made to order. The estimated delivery timeline is mentioned on each product page. Selected articles are available for instant dispatch and are clearly highlighted on the website.
• Orders & Payments: All international orders are prepaid. Once an order is confirmed, production may begin immediately.
• Order Changes: Any changes or alterations to an order must be requested within 24 hours of placing the order. After this period, changes may not be possible.
• Custom Measurements: For orders placed with the custom measurement option, our team will contact you after the order is placed to collect the required measurements. Customers are responsible for providing accurate measurements and information.
• Fit & Alterations: MOIRE follows the standard size or custom measurements provided at the time of purchase. Minor post-delivery alterations may be considered; any applicable alteration and shipping costs are the customer’s responsibility.
• Returns & Refunds: All MOIRE purchases are final sale and non-refundable. We do not offer refunds or store credits for change of mind, personal preference, or sizing preferences.
• Quality Concerns: If an article arrives with a genuine quality or workmanship issue, please contact us within 24 hours of delivery. The item must be unused and returned in its original condition and packaging, with proof of purchase. Exchanges, where applicable, are subject to verification by our quality team.
• Non-Eligible Articles: Sale articles and ready-to-ship articles are final and are not eligible for return or exchange, except where required by applicable law.
• Event Orders: If you are ordering for a wedding, event, or specific occasion, please confirm the required delivery date with our team before placing your order. Delivery timelines mentioned on product pages are estimates.
• International Shipping: MOIRE ships worldwide. If your country is not listed at checkout, please contact us via email or WhatsApp for delivery options. Any applicable customs duties, taxes, or import charges are the customer’s responsibility.
• Product Variations: Minor variations in colour, texture, embroidery, or finish may occur due to the nature of fabrics and handcrafted processes and are not considered defects.
• Care: MOIRE is not responsible for damage, colour bleeding, fading, or deterioration resulting from incorrect washing, handling, or care of the garment. Please follow the care instructions provided with your article.
• Order Cancellation: MOIRE reserves the right to cancel an order in circumstances including product unavailability, pricing errors, payment issues, or other unforeseen circumstances. In such cases, the customer will be notified accordingly.

By completing your purchase, you confirm that you have read and accepted these Terms & Conditions.